Frequently Asked Questions
Everything you need to know about shopping with The Chiswick Gift Company.
How long will it take for my order to arrive?
Standard delivery typically takes 3-5 business days. We also offer express shipping options at checkout if you need your gift to arrive sooner.
Can I include a personalized message with my gift?
Yes, we offer a complimentary gift message service. You can enter your message in the 'Order Notes' section during checkout, and we will include a handwritten or printed card with your package.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that personalized or custom-made items are non-refundable unless they arrive damaged.
Do you offer international shipping?
Currently, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated automatically at the checkout stage.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Are your products ethically sourced?
At The Chiswick Gift Company, we pride ourselves on working with sustainable suppliers and local artisans whenever possible to ensure our gifts are both high-quality and ethically produced.